We had an AMAZING experience at Animal Advocate! My dog, Claudette, is very nervous at the vet and her previous vet has had trouble drawing blood for her heartworm test. Both Luis and Dr. Clay-Smith took time to talk with me and allow Claudette to become more relaxed. She was literally eating out of Luis s hand before we left! Dr. Clay-Smith had a clear plan of action for helping Claudette acclimate, laid it out for me, and carried it through flawlessly! Lab results were back the same day and they followed up with a phone call to make sure all was well. This is definitely our new vet, and I will be recommending to others!

Clay didn t see confident in his knowledge of the plans and information which made us feel uncomfortable and was hesitant with responses to our questions (what s the difference between a check-up and the annual exam? the doctor does more paperwork ). He initially shared details and pricing with us that was outdated and only after our dog s physical exam when we were about to pay did he share with us the updated membership fee. This was our first vet visit for our puppy and we felt uncomfortable that we couldn t accompany our puppy for her actual exam and administration of her first vaccinations. Only later after we voiced our concern did the staff share it s because of COVID precautions we don t bring anyone back - which we totally understand and agree with, but would ve appreciated that explanation upfront. Without that context, we found ourselves as first-time puppy parents nervous and questioning are they even examining her? how do we know our puppy actually received her vaccines? . Staff only afterward shared if a videolink to the exam is something you d like, we can provide that ....we wish that information was initially offered when we asked Clay can we go back to the exam with her . and all he responded was no it s just her and he took her. Had we known beforehand, we would ve absolutely asked for a videolink so we could be a part of the process. Positive comments: facility was clean and felt welcoming. Doctor was friendly.

I really loved every minute, start to finish. You guys are doing an awesome job and setting a standard for pet care. So glad we found you.

Very knowledgeable and talked us through everything

Love out Vet team! You guys are great

Keep up the great work. We need you in our neighborhood!!!

Great practice with friendly staff who are well informed about animals. Wish I brought my dog here sooner.

Amazing experience. I came to you because my usual vet office was very insensitive and short with me about my worry for how long their wait for an appointment was. (A month!?) I left that phone call in tears and called my friend who is also a cat owner and she recommended you. You were able to fit me in within a week and the receptionist I spoke with at your office was kind, sensitive, and professional. She understood that waiting to bring my cat in was scary and advised me that if she stops eating, drinking, or using the litter box those were signs to bring her to the pet er. It was exactly what I needed to hear to reassure me that I was doing the right thing in waiting for an appointment. The nurse and the vet were personable and kind, and sat with me and patiently answered every question I had. It was reasonably priced and I left feeling confident that my kitty was ok. Though my old vet office is a three minute drive, I will drive the extra 20 minutes for both my cats to your office from now on. Thank you for everything. Please keep being wonderful!

I tried your services for my new kitty at the recommendation of a friend. WOW, Dr. Clay Smith was SO personable, so knowledgeable and so patient and owner centered. My other kitty will be transferred to your care soon too. Thank you too!

I m so impressed with the entire staff & their commitment to animals. Their follow up has been wonderful! Thank you!

We loved Dr. Clay-Smith!!! She was an absolute delight and she answered all of our questions very well. Thank you so much!

Super impressed with the vet & tech - friendly, kind, informative, and professional. They were careful that my reactive dog got in and out without incident (inside the clinic). Lab results were emailed to me quickly, with comments from the vet, which I appreciated. Even if you don t expect a problem, it puts your mind at ease to know for sure that things look good. They also clipped his nails without incident! I ve had minimal experience with nail clipping but the one time I had it done in the past was horrific. Grateful that they did it, apparently easily and without incident. Our previous vet did routine exams and administered vaccines, treatments, etc in the room with me in it, so I was surprised at this visit when they took him out of the room to do whatever they had to do. I m guessing this practice isn t unusual, but I wasn t used to it. Prices seem reasonable. Really appreciate the vet s willingness to refill prescriptions without unnecessary clinic visits. That saves me time and money, since the health conditions and scripts are long-standing and stable. Wait time was pretty terrible. An hour to see the vet; total visit went just over 2 hours. That said, I loved the staff so much that I ll definitely be back. Hoping that this was a one-time issue related to the fact that my dog was a new patient. We waited in a room facing the street. A curtain hung about 4/5 of the window, but the bottom bit of the window was open to the street. Unfortunately, that s the only part of the outside world that my reactive dog needed to spot other dogs walking outside. I couldn t draw the curtain any further, and couldn t predict who might come walking around the corner, so was left to just react when my dog went crazy. Not the kind of energy I d like him to have when we are visiting the vet. If there s a way to completely draw the curtain, or ensure that reactive dogs are seen in waiting rooms without external windows, that would be really helpful.

Outstanding customer service all around. My cat Harry actually seemed HAPPIER after the vet visit than before - that never happens! :) So glad I found this vet and look forward to the care they can provide for all of our cats.

The doctor was absolutely amazing. The vet tech seemed tired. I was trying to start conversations he seemed tired of his job or had a long day. I still loved my overall service. I will definitely come back.

Great knowledgable service, will definitely be recommending!

Found Dr. Clay and wouldn t trade her for anyone else. Dedicated and loving towards animals and their owners.

everything was great except they did not put my cats belongings back into his carrier and he has been looking for them. The toys were there to comfort him and are some of his favorites(especially the panda)

Hugo was very much at ease! Thank you and we re so glad to have you in our neighborhood.

I have had a dog my whole life thus I have had a few veterinarians. I have to say this clinic by far outshines all of them. They asked many questions and while examining my dog explained every step while asking if I had any questions. I have a dog that will not let me give medication to him. The vet told me that was no problem. I take him every day to get his medication ! They are so kind, caring, helpful, thorough and their goal is to get your pet well and the pet owner feeling comfortable with the process. They also follow up to check on your pet. I am recommending this clinic to my family and friends.

Dr. Clay-Smith was very knowledgeable and available for follow up questions.

Everyone there is always so kind and patient with my dog, even though she cries almost the entire time we’re there! We both really appreciate it!

Very nice staff and convenient location

1) I felt like the prices were a little steep. 2) Not all answers were answered. 3) should have gotten pet insurance, but overall LOVED the vet and LOVED how clean!

I had a wonderful first time experience!

I was very happy the doctor seemed very concerned ,and helped with coming up with something that would make my fur baby feel better ! I highly recommend this pet hospital.I thank paws for telling me about the facility .